We cannot begin to solve your specific problem until we have first gained a solid basic understanding of it. In our initial contact we try to learn:

• background and specific needs
• origins of the problem
• scope of the investigation
• what are the key issues

At the same time we try to establish:

• a broad definition of the assignment and the anticipated results
• how we are to go about gathering the necessary information
• the logical phases of the project
• the approximate time and cost

At this stage there is no obligation on either side. Once gathered, the information described above will help the client decide whether we are the best people to handle the assignment, and will also help us to determine if we can do the job, and whether we can do it properly in the time available.

We normally confirm in writing the details and results of this initial meeting, outlining:

• our understanding of the assignment
• a suggested approach
• the degree and level of client involvement needed
• how we propose to organize the work
• anticipated results
• an estimate of time and costs

The client has no obligation until our proposal is accepted.

If the assignment is of any size, periodic updates of progress are given. Upon completion, we report our findings to Management, normally in the form of a verbal presentation backed up with a Draft Report; the Presentation is designed to encourage the questioning and discussion of our findings. Our goal is to provide clients with recommendations that are practical for them to implement. This process will be repeated if necessary, and will be completed with the presentation of our Final Report.

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our code of professional responsibility